Health Catalyst

Great company, great people, great executives, great team, mediocre execution - Vice President Professional Services Health Catalyst Employee Review

4.0

23 May 2022

Vice president professional services

Recommend

CEO approval

Business outlook

Pros

Health Catalyst is a fantastic organization to build your experience. The executives set an extremely positive culture, have a comprehensive and lasting vision, and believe in their people. The grass is greener here than so many other technology, healthcare, and operational vendors or provider organizations. In general, Health Catalyst has top-level, medium-level, and staff-level talent. All of these talent pools ebb-and-flow, but Health Catalyst must support their talent more in 2023. Health Catalyst's commitment to their client's experience, to their partnerships, and to overall solutions is authentic. Clients do not receive bait-and-switch sales. Staff care deeply about their trade and the clients' success. Finally, I expect Dan Burton - the CEO - to review and respond to this Glassdoor review. I have not worked for a better CEO, and I hope I am lucky enough to work with and for CEOs like Dan throughout my life.

Cons

Two cons will hurt Health Catalyst over the next two years: 1. Health Catalyst's executives struggle to attack emerging and competitive markets with a timely, consistent, short- and long-term approach. 2. Health Catalyst cares more about their people than execution, often caring more about their people's concerns and feelings than strategic, client-oriented, or operational execution. Executive management is improving on both of these cons and is focused on them. As listed in the pros, the grass is not greener at many competitors, but these two cons breed cyclical mediocrity on client-oriented execution and company competitiveness. Finally, Health Catalyst is losing some of its mid-level talent. This is a symptom associated with the cons listed above.

Health Catalyst Response

Thank you for your review and feedback, for your 5+ years of contribution to our company, for your leadership role in Professional Services, and for your kind and supportive words. I apologize that it took me a few months to respond -- I read through your review a little while ago, then wanted some time to think and process your feedback, as I find it resonant and insightful. We do, as an organization, need to find a way to keep caring deeply for every team member, while also holding ourselves accountable for strong performance and great execution. Nothing else will enable us to succeed and achieve our mission. To this end, as you're likely now aware, over the past several weeks we've announced and discussed some difficult decisions around the importance of focus, including choosing to press pause on our Life Sciences go-to-market activities, and to streamline a number of aspects of our delivery and support. We're striving to apply some of the insights you included in this review in this process. It is a difficult balance, and requires judgment and the weighing of many factors. But I do believe it is necessary for us to learn quickly, to recognize when and where we need to improve, and then to make decisions and execute against those decisions in order to enable our company to achieve excellence, and our clients to realize significant success. We'll keep focusing here in the months and years ahead. Thank you again for your contributions and feedback. Best, Dan

Great company, great people, great executives, great team, mediocre execution - Vice President Professional Services Health Catalyst Employee Review

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