This is a call center job, no matter what they say or what position you are in. This job will require you to know your own job, and just enough of all the other job categories to not mess everything up. I started in one role and by the end of my stay I had 6 additional job duties with 0 increase in compensation, in addition to only 1-1.5% raises despite high review scores.
While you are with HA you will find yourself in times of little work, unblanaced with months of intense, stressful work that will leave you emotionally and mentally exhausted.
Because this is a call center, you are expected to only take short breaks, and even if you are remote you will be questioned if you had to take a bathroom break. Everything is based on your basic Quality Assurance score and nothing more. You are a body behind a keyboard and headset to pick up.
During the busy times they have mandatory overtime, they do not state that it is mandatory of course, to work around this they put "optional" overtime as a direct part of your teamwork score and you will be written up if you do not participate. Additionally, the incentives to work on weekends are silly raffles or a bought lunch.
Don't expect room for growth, do not expect equity.
