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      HarperCollins

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      HarperCollins reviews

      Management is unaware of workload and is rude and unprofessional - Customer Service Representative (CSR) HarperCollins Employee Review

      2.0
      25 Apr 2024
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      Pay and benefits, time off are decent

      Cons

      Management, from supervisors up, have no clue how hard the line personnel work every day and show now attempt to understand. Standard operating procedure is to yell at employees, insult and criticize them as well as accusing them of malfeasance at every turn.

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      5.0
      20 Mar 2026
      Web producer
      Recommend
      CEO approval
      Business outlook

      Pros

      - great people to work with - wonderful opportunity to get your foot in the door for those early in their careers - good benefits - remote options

      Cons

      - annual raises are usually the bare minimum - lots of restructuring among teams and departments

      5.0
      23 Jun 2026
      Marketing manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Free books, great team and a fun environment

      Cons

      Not a lot of room for growth

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