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Harbor Freight Tools

Engaged employer

Horrible company, stay away - Customer Service Manager Harbor Freight Tools Employee Review

1.0
21 Aug 2015
Recommend
CEO approval
Business outlook

Pros

None whatsoever. Upper management does not care about their store managers or their employees. They just want to monthly bonus checks

Cons

As a manager you have no hours to provide to your employees. Expect to do all the work, including running the business. Being hands in was not a problem, however when you have long lines and no employees to help. Upper management does not care. They proved no solution to the problem. Just look for ways to make it worse. They treat you like crap, have no emotions towards you as a human or an employee. Price changes are brutal. No proper system or hours in place to get done. However they expect you to do the whole store within hours.

Explore other reviews about Harbor Freight Tools

5.0
26 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great store leader. Great team to work with. The company cares about its employees. The pay is better than most retail places. Open door policy. Good work life balance. Fun place to work.

Cons

Not getting to work overtime often.

4.0
16 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits, fast paced environment, good teamwork. I liked the hours, you get an education about tools, whether from your coworkers or the customers. And speaking of the customers, they were on the better side for retail. Most are down to earth and easy to converse with.

Cons

Supply chain issues, many parts would never be replenished, despite being featured, advertised, and on display. That would often lead to tensions with customers. Aggressive time constraints on tasks. Sidewalk sales, holidays, and also coincidentally inclement weather days, can be quite busy and therefore stressful. Especially if there's call outs, but if you have a good management team, you'll have good staff that will want to work for them.

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