Slightly, and I use that term loosly, we are over-pressurized by management to up-sell their Extended Replacement Plans to customers. Some of their Plans are definately worth it, but many that we are “Required” to offer are not a value to the customer. Hired as a Cashier, I was not expecting to be Required to also learn to “Sell” like a natural Salesman can.
My biggest Beef is with Selling customers their Inside Track Club Memberships .... but my beef is not the membership itself, which is VERY valuable to customers, it is the followup visits by Club Members. It can take a few months for their actual Membership to register in our computers accurately creating much confusion on our end. Then to top that confusion off ... For all ITC members, we are required to manually look up each product code in a printed binder to scan the ITC product discount code. Every item large or small must be manually searched creating immediate backup at registers as their sale takes much longer that most average sales. This then creates a longer line of pissed off customers because they are now waiting longer for service.
