Pros
Convenient downtown/FiDi location, easy access to BART. Mostly good people working in Operations/Support department. If you like free snacks, you'll probably love it. Room for advancement if you know the right people and suck up.
Cons
You definitely feel like you're only a number in the Support department. You're tracked with metrics indicating if you're following adherence and staying in queue; don't want to fall under 93% or you'll get a lecture. Most of the reps are actively looking for other work; no one seems to be genuinely happy doing the work. LC likes to promote their Yoga classes and Massages you can get but good luck getting off the phones to be able to take advantage of any of that stuff. You spend all day talking to people who are not really financially savvy & sometimes they don't realize what they're getting themselves into. LC has a very aggressive (maybe even manipulative) marketing tactic to get people to apply for these loans. If you've been in one call center, you've been in them all. Pay is on the lower scale for similar jobs w/ other companies.