The company is behind the curve in the products they offer. Chasing the market definitely hurts the sales potential. Many times the customers have already purchased from another vendor, for the digital products. Some prices are not in line with market rates. This company's procedures are so ridiculous they stifle the sales staff, costing them time and money. They are still using UPS to return files for corrections that could be handled by email or even just by a person with common sense, without returning the file at all. Sometimes they mail a file back because you didn't write the name of the company on page 2.