Okay job but a lot of unexpected changes - Customer Service Representative HGS Employee Review

3.0
2 Mar 2021
Recommend
CEO approval
Business outlook

Pros

100 percent work from home

Cons

You learn more on the floor than in training

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HGS Response
5y
Thanks for sharing your feedback. It has certainly been a challenging time, but we are very proud of our team at HGS how they have adapted and continue to support our essential business clients from a variety of locations/platforms and @home scenarios. It is always nice to hear from our former and current employees about the experiences they have had with us. It helps us to improve with valuable feedback. Dealing with all sorts of inquiries across all our different clients can sometimes be challenging, but we are always striving to offer our employees ways to future-proof their careers with life-long transferable skills. Thank you for being part of OneHGS.

Explore other reviews about HGS

5.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

Great company to work for

Cons

I don’t have any con

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HGS Response
1mo
Thank you for your wonderful feedback and recommendation. We’re glad you had a great experience at HGS and wish you all the best ahead!
4.0
12 May 2026
Recommend
CEO approval
Business outlook

Pros

- Quick to adopt new technologies - High degree of freedom

Cons

- Agressive timelines - Unclear direction

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HGS Response
1mo
Thank you for your feedback and for recognizing HGS’s focus on innovation and new technologies. We appreciate your comments. Wishing you continued success at HGS!
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