Controlled - Customer Service Representative HGS Employee Review

2.0
7 Jun 2016
Recommend
CEO approval
Business outlook

Pros

It was a decent pay. The training was interesting. My coworkers were for the most part pleasant.

Cons

They ended up changing and getting rid of a lot of the benefits they were raving about. They were not clear on a lot of the things they asked you to agree to. It was incredibly stressful. Customers were king and we had to do whatever it took to keep them happy. We were essentially scapegoats so management didnt have to deal with it. There is no value to the employees. Majority of recruits will end up leaving before 90 days.

Explore other reviews about HGS

5.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

Great company to work for

Cons

I don’t have any con

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HGS Response
1mo
Thank you for your wonderful feedback and recommendation. We’re glad you had a great experience at HGS and wish you all the best ahead!
4.0
12 May 2026
Recommend
CEO approval
Business outlook

Pros

- Quick to adopt new technologies - High degree of freedom

Cons

- Agressive timelines - Unclear direction

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HGS Response
1mo
Thank you for your feedback and for recognizing HGS’s focus on innovation and new technologies. We appreciate your comments. Wishing you continued success at HGS!
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