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      H&R Block

      Engaged employer

      H&R Block reviews

      Ups and downs - Seasonal Tax Preparer H&R Block Employee Review

      3.0
      19 Jun 2025
      Seasonal tax preparer
      Recommend
      CEO approval
      Business outlook

      Pros

      There is a core group of people who have worked at HRB for many years, and I found most of them to be supportive and professional. I noted a sense of pride among the long-time employees. I liked the flexibility in terms of scheduling shifts as a seasonal tax preparer.

      Cons

      There seemed to be a lot of technology issues. The phone system was antiquated and unreliable. Software problems were prevalent. More important than the tech challenges, I felt the company was overly-focused on profit. Yes, it's a for-profit enterprise, but there comes a point where the emphasis on money-making is too evident. Base pay for tax preparers was pitiful, yet the charges to the customer often seemed unreasonably high. Where's all the money going?

      avatar
      H&R Block Response
      1y
      Thank you for sharing your feedback. We're glad to hear you appreciated the support from long-tenured colleagues and the flexibility of seasonal scheduling. Your concerns about technology and compensation are important, and we’ll continue working to improve both our systems and the overall associate experience.

      Explore other reviews about H&R Block

      5.0
      28 Jun 2026
      Client service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Loved my team, great skill to have and career adavancement.

      Cons

      Hectic routine, difficult client can cause a lot of issues.

      3.0
      23 Jun 2026
      Senior tax analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexible availability. Path for promotion is obvious and quantified.

      Cons

      Bonus/commission it is based on level and sales so is low in states without a state tax form. Hourly wage comes out of bonus. Pressure to sell items that don't add to your commission. They push customer surveys but you can be penalized if someone complains about the company, price, amount of emails etc even though you have no control. Some employees are frustratingly low quality and you will spend time helping or fixing their mistakes time that works against your commission. You are expected to answer phones, make appointments, scan, print, take money, help new comers all while maximizing returns. If you take over someone's client and find a mistake you are expected to work against your commission to file amendments peace of mind claims etc.

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