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      H&R Block

      Engaged employer

      H&R Block reviews

      Work Somewhere Else - Rceptionist/Front Desk H&R Block Employee Review

      1.0
      19 Apr 2024
      Rceptionist/front desk
      Recommend
      CEO approval
      Business outlook

      Pros

      The pay was pretty good and my coworkers were amazing.

      Cons

      Management was horrible. Job roles were not clear and management had no idea what was going on a lot of the times. Clients would treat me poorly and scream at me. There were no benefits, I was scheduled for 10 hour days at times and expected to work through my lunches, or take lunches at my desk and still answer calls. I never got paid for the at home training I did and was never allowed to use my sick time I accrued. I was promised a pay increase after one month of employment but that never happened, and I suspect that was something they said just to convince me to work there.

      Explore other reviews about H&R Block

      5.0
      28 Mar 2026
      Associate team leader
      Recommend
      CEO approval
      Business outlook

      Pros

      Great coworkers and enjoy helping clients

      Cons

      Long hours, especially at the end of tax season

      3.0
      23 Jun 2026
      Senior tax analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexible availability. Path for promotion is obvious and quantified.

      Cons

      Bonus/commission it is based on level and sales so is low in states without a state tax form. Hourly wage comes out of bonus. Pressure to sell items that don't add to your commission. They push customer surveys but you can be penalized if someone complains about the company, price, amount of emails etc even though you have no control. Some employees are frustratingly low quality and you will spend time helping or fixing their mistakes time that works against your commission. You are expected to answer phones, make appointments, scan, print, take money, help new comers all while maximizing returns. If you take over someone's client and find a mistake you are expected to work against your commission to file amendments peace of mind claims etc.

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