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      H&R Block

      Engaged employer

      H&R Block reviews

      Good job good opportunity - Client Service Representative H&R Block Employee Review

      3.0
      1 May 2023
      Client service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      If you are looking to become a Tax Professional and/or a Tax Advisor this can be a very good job for you. It can give you study tools and practice for a 40 to 80 Hour non real time exam. But the work is in real-time and they start you where they need you at the front. The Tax Pros are so wonderful and helpful.

      Cons

      Retail position with no set schedule no advance notice ever. Poor communication no email was ever used except for Campaign Calls. Breaks were rarely offered.

      Explore other reviews about H&R Block

      5.0
      22 Jun 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Great work during tax season

      Cons

      Not available year round for most employees

      3.0
      23 Jun 2026
      Senior tax analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexible availability. Path for promotion is obvious and quantified.

      Cons

      Bonus/commission it is based on level and sales so is low in states without a state tax form. Hourly wage comes out of bonus. Pressure to sell items that don't add to your commission. They push customer surveys but you can be penalized if someone complains about the company, price, amount of emails etc even though you have no control. Some employees are frustratingly low quality and you will spend time helping or fixing their mistakes time that works against your commission. You are expected to answer phones, make appointments, scan, print, take money, help new comers all while maximizing returns. If you take over someone's client and find a mistake you are expected to work against your commission to file amendments peace of mind claims etc.

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