Receptionist at H&R Block - CSP H&R Block Employee Review

3.0
15 Sept 2016
Recommend
CEO approval
Business outlook

Pros

Loved working with many of the tax-preparers at H&R Block. There is definitely the opportunity for advancement - as a receptionist I was offered the opportunity to take a tax class and start working toward becoming a tax preparer. As an employee, you can have your tax return done for "free" by a co-worker ("free" because it is put on your W2 as compensation, so you're taxed on it).

Cons

Corporate doesn't seem to listen to the people running the office. There are alot of expectations from Corporate, but those making them don't seem to understand the reality of the offices and don't seem to care about what their employees think. Not much opportunity for good pay (unless you're doing taxes) or hours after tax season. Your also made to take 8 weeks off (unpaid) so you're still a temp employee and benefits are not offered.

Explore other reviews about H&R Block

5.0
22 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great work during tax season

Cons

Not available year round for most employees

3.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Flexible availability. Path for promotion is obvious and quantified.

Cons

Bonus/commission it is based on level and sales so is low in states without a state tax form. Hourly wage comes out of bonus. Pressure to sell items that don't add to your commission. They push customer surveys but you can be penalized if someone complains about the company, price, amount of emails etc even though you have no control. Some employees are frustratingly low quality and you will spend time helping or fixing their mistakes time that works against your commission. You are expected to answer phones, make appointments, scan, print, take money, help new comers all while maximizing returns. If you take over someone's client and find a mistake you are expected to work against your commission to file amendments peace of mind claims etc.

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