2.0
13 Sept 2025
Former employee
Recommend
CEO approval
Business outlook
Pros
Helping pet owners in tough moments could feel meaningful.
Cons
I was chained to a headset for endless shifts, juggling calls from desperate clients with little training and no real support. The workload was brutal, the tools barely functioned, and I was blamed for every delay or mistake that came from the broken system. Schedules were unforgiving, and I often felt like my personal life didn’t exist anymore. What should’ve been an empathetic role turned into pure emotional exhaustion — all stress, no balance, no recognition. I left drained and bitter, realizing that compassion was just a marketing line here, not a reality.