Pros
Coworkers are legit and cool and the special events/holidays/lunches are pretty nice. The A/C works in the building, which is essential in the AZ Oven-like heat waves.
Cons
There is a lack of follow through on promises made, incentives and changes to policies and procedures. This company is the epitome of left hand not knowing what the right hand is doing. Training and Trainers are inadequate and they are frequently out of touch with changes to the polices, having never taken or assisted on a single call coming in. QA is extremely subjective with little room to appeal decisions which impact your scores. These scores hold a lot of weight when determining your bidding order for shifts. Also, shifts are bid quarterly, which makes it difficult to plan anything long term.