As a top producer, and Lending Tree president's club winner of 10+ years, very disappointed with Guaranteed Rate... - Vice President of Mortgage Lending - Direct Division Guaranteed Rate Employee Review

1.0
20 Nov 2013
Recommend
CEO approval
Business outlook

Pros

GR had very good training and technology that, as a top producer of over 10 years, I had not seen before. Their comp plan was in fact better than at my last employer, but the cons with this organization cancelled out this marginally better pay scale.

Cons

The cons of this organization definitely outweighed the few pros that this company displayed before being hired, and for the first few months of hire. There are 2 divisions within the company, I was in the direct division, which was the side of the business that was set up to take and call leads, and for those that were not 100 million dollar producers, or realtor based LO's. During the pre-hire phase, I was told that i would have the support of management to close deals within 2-3 weeks, underwriting support, and the list goes on and on. Training went extremely well and within the first 45 days, i was already closing business from my referral channel. The first problem came in rather quickly. As leads started to come in, they were regurgitated leads that many of their GR employees had worked time and time again. They were not the premier, or LendingTree leads, but old leads that came in from advertised rates that were no where to be found in the market, and had been contacted by not only many lenders, but many of the originators at GR. Another drawback of GR was the fact that my direct manager, who was the person who hired me, started to care less as he started to hire more LO's for his branch. His time management skills, and attention to detail, were spot on in the beginning, but quickly deteriorated once time progressed and managing more LO's. When i came on board, there were 5 others that came with me. Of that, only one experienced LO is left at that branch today. All have left due to the lack of support and extremely slow turn times with underwriting and processing. My first few files closed within 3 weeks, but towards the final months of my employment with GR (i stayed a total of 9 months) turn times took 60 days. Finally, and the reason i'm writing this today, is that GR decided to wait 90 days to pay my final commission check. Not only did it take them 3 months to pay me, but they also took $4k out of my commission for various charges that I've been told, violate RESPA. Now they will not respond as to why these charges were incurred, which leads me to retain counsel to get these monies back. The way this company operates is entirely different than what I was lead to believe. I am relieved that I have parted ways with GR, and would never refer them to any LO....period.

Explore other reviews about Guaranteed Rate

5.0
3 Feb 2026
Recommend
CEO approval
Business outlook

Pros

• Strong focus on career development • Great teamwork and collaboration • Meaningful work that feels impactful • Positive culture with people who care

Cons

Rate Insurance s growing quickly which means processes are still evolving.

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Guaranteed Rate Response
4mo
Thank you for your positive review! It’s great to hear that our commitment to career development and positive culture resonates with you. We strive to create an environment where everyone can thrive, and your feedback confirms we’re on the right track. Thank you for being a part of our team!
3.0
9 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Team great and everyone gets along works well together

Cons

Pay is bad raises almost non existent and so much emphasis on AI makes people afraid of mass layoffs

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