Pros
Flexibility and Remote Work Convenience: The role allows working from home, making it easy to set a schedule that fits your life. Employees appreciate the lack of commute and the ability to handle tasks in a comfortable environment. Generous Time Off and Work-Life Balance: Unlimited vacation for exempt employees and a solid time-off policy for non-exempt roles. Reviews highlight great schedules, half-day Fridays in some cases, and overall strong work-life balance, with opportunities for overtime.
Cons
High Stress from Customer Interactions: Employees frequently mention dealing with rude, angry, or yelling customers, drivers, and restaurants, which can make the job emotionally draining. One review notes that only about one in ten calls avoids being screamed at, highlighting the demanding nature of customer service in this field. Poor Management and Leadership: Issues with senior leadership include condescending communication, lack of care from higher-ups, and lazy or absent executives (e.g., the CEO rarely interacting with the care department). Supervisors sometimes provide incorrect information, and internal promotions aren't always effective.