Would NOT Recommend - Service Coordinator Group 1 Automotive Employee Review

1.0
1 Feb 2020
Recommend
CEO approval
Business outlook

Pros

No real pros. Zero.... None!

Cons

I wouldn't recommend Group 1 Automotive's Service Development Center to my worst enemy. The root of many problems there is management. The morale has been down for years, and things like wellness programs, and free drinks in the break room don't make up for being lousy employers. We receive quarterly reports about the billions that this company makes, but the majority of agents don't receive a yearly raise, or if they do, it's mere pennies. This place hasn't been properly staffed in years, which means the current employees are being overworked. The turnover rate is extremely high, and the job is always listed online, or at job fares for a reason! Pay ATTENTION! DON'T DO IT!

Explore other reviews about Group 1 Automotive

5.0
12 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Benefits, really smart people, nice location, hybrid schedule, work-life balance

Cons

Workload, not enough people for the job

1.0
15 Jun 2026
Recommend
CEO approval
Business outlook

Pros

They offer employee stock benefits.

Cons

The workplace culture has deteriorated significantly over the past few years. What was once an organization employees were proud to be part of has become an environment where morale is consistently low and many employees feel disengaged and dissatisfied. The changes in leadership and culture have had a noticeable negative impact on the overall employee experience. Based on my experience, I would encourage prospective employees to avoid at all cost.

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Group 1 Automotive Response
3d
Thank you for sharing your experience. We understand how important a positive, supportive work environment is and take feedback like this seriously. At Group 1 Automotive, our values of Integrity, Transparency, Teamwork, Professionalism, and Respect are core to how we operate. We are committed to living these values every day and continuously improving the employee experience. We encourage employees to share concerns through the appropriate channels so we can listen and address them constructively.
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