Watch your back! - Customer Service Representative Group 1 Automotive Employee Review

2.0
20 May 2017
Recommend
CEO approval
Business outlook

Pros

Steady paycheck Close to home Predictable overtime Room for advancement, parallel moves within company Monthly bonuses Nice break rooms and lunchrooms

Cons

Micromanaged to the point of causing undue anxiety and stress. Bonuses almost impossible to get, and your team leads bonus reflects if you got a bonus or not. You are just a number, and they fire for anything, especially quality. I was fired and the state determined that I was unfairly fired and I'm getting benefits.

Explore other reviews about Group 1 Automotive

5.0
12 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Benefits, really smart people, nice location, hybrid schedule, work-life balance

Cons

Workload, not enough people for the job

1.0
15 Jun 2026
Recommend
CEO approval
Business outlook

Pros

They offer employee stock benefits.

Cons

The workplace culture has deteriorated significantly over the past few years. What was once an organization employees were proud to be part of has become an environment where morale is consistently low and many employees feel disengaged and dissatisfied. The changes in leadership and culture have had a noticeable negative impact on the overall employee experience. Based on my experience, I would encourage prospective employees to avoid at all cost.

1
avatar
Group 1 Automotive Response
3d
Thank you for sharing your experience. We understand how important a positive, supportive work environment is and take feedback like this seriously. At Group 1 Automotive, our values of Integrity, Transparency, Teamwork, Professionalism, and Respect are core to how we operate. We are committed to living these values every day and continuously improving the employee experience. We encourage employees to share concerns through the appropriate channels so we can listen and address them constructively.
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