Pros
-Gelato is exceptional and made fresh almost daily with very high quality products from Italy -No 90 day probationary work period, employees are signed to a contract right away. -Company is dedicated to the highest level ingredients and best taste. -Impressive Recycling/low waste initiative and sustainable agriculture program. -Highly passionate Italian company with a clear vision and demonstrated success within the Italian region with 60+store chain. -Opportunity to move up very quick in a growing chain.
Cons
-Clear disconnect between Italian and American core values & service practices, resulting in confusion of basic employee expectations for both management and employees. -Below average standards of employment for a high-end gelateria. -Almost exclusive reliance on Italian branch infrastructure with high level of disconnect from American Business practices/market. -Heavy reliance on mid-range management to make up for the lack of translated infrastructure. -Company practices predominantly trust-based, rather than result-based. -Employees in the North American region have no official hand book; training is trickle down and incomplete. -Highly-stagnant channel of communication when it comes to expressing concern for and seeking guidance on problems that cannot be solved by mid-range management.