Pros
*Getting to talk with customers on a more personal level rather than the usual, mundane script that comes with working customer service. *tips were pretty good if you worked at a busier store
Cons
*management does not care. I have brought so many issues to their attention and they hardly ever do anything about it. *service and maintenance for the store always takes forever. Things like a broken AC in the dead of summer in AZ (95° in store, and they still expect us to work), broken ice machines, cO2 leaks, fridge leaks, broken soda guns, etc. * there's drama between co-workers because most of the employees are all girls and for some reason, girls just can't get along, or at least even pretend to. *the hours are so inconsistent. I've been fighting lately just to even get 20 hours a week * they can't make up their minds when it comes to opening their new store. They've been trying to open this store for 5/6 months now. They keep saying it'll open, and it never does, inconveniencing current employees who were relying on that store to open when they said it would. * 2 out of 4 stores in AZ have already shut down, including the one I was at. I had to be moved to another store, hence why I'm now fighting for hours * it seems as though most people who work here have almost no integrity when it comes to cleaning. The slack always falls onto one person who actually gives a crap. * the amount of labor and chores they expect one person to do in the pre-closing/closing shifts is ridiculous. And of course, it might be easier if everyone else throughout the day were actually pulling their weight, I wouldn't have to work twice as hard to get everything done that other baristas didn't bother doing. * when I started out, management told me it was the manager's job to do inventory. My store lost our manager and they never replaced her, so that duty fell onto the baristas and we all begrudgingly complied. Now at this new store I'm at, they still have the baristas doing the inventory. When I've asked if this is supposed to be a manager's job, they tell me "no." Istg I'm being gaslit. * so not only do I have closing duties, I also have to do inventory on top of that, while also working with an incompetent coworker who isn't pulling their weight. It's all too much for one person. *the way they tell their employees a store is shutting down is terrible. They call for a mandatory meeting after the store closes, sit us all down, and tell us our store is closed, effective immediately. No warning, no explanation. At least a couple people from corporate flew down to tell us in person, but they were snacking during the meeting... *corporate is also near impossible to get ahold of. I've had customers with genuine questions, concerns, or complaints that need a higher ups attention, yet they only have one phone number on their website and nobody ever answers or gets back to them. * when the higher ups come through the stores, they treat their employees like we're less than them. Some of them don't say hi or even introduce themselves, but they have no problem barking orders at us or telling us we're doing something wrong. * the training is horrible, too. It's a good thing I came in with prior experience or I would have been struggling a lot more.