Do you like to be overworked? Having angry customers yell at you? Having to call carriers 100x a day to beg them to fix something until they don’t, just to have the account managers / management / customers come at you because the carrier can’t do it? It’s basically a glorified call center plus you have a management/supervisor team that only looks after themselves and will throw anybody under the bus if you not directly under them.
Literally this job goes as:
1. Internet breaks, customer put in ticket.
2. You have to call carrier to fix said internet problem, you have remote access to any tooling.
3. You relay that information from the carrier to the customer .
90% customer doesn’t like the answer and you have to call back to the carrier, it’s a constant back and forth. Not only that you getting loaded with with 20 of these tickets a day on top of your existing queue.
Not to mention the tickets that blows up and customer / the premier account managers and every other department blaming on you cause you couldn’t get the desire resolution even you have basically 0 control and the only thing you can do is constantly call the carrier beg/nag them to fix it.
Avoid this company like a plague if you can.
