Not A Lot of $ - Anonymous employee Gopuff Employee Review

2.0
25 May 2023
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Make your own schedule (1099 Gig). Meet some good and interesting people. Learn your way around various parts of the city and some of the metro areas.

Cons

Pay structure was just fine until they made several changes since about Nov/Dec 2022. Now it's crap and drivers are losing money not making money. We used to make $3-3.50 *(depends on which wh you worked out of) per delivery plus tips. So if you had a multiple trip, let's say 3 deliveries, you were definitely making $9-10.50 even if all 3 customers didn't tip. Now, on average we make less than $3 (approx $2.46) for a trip that has 1-2 deliveries. Basically now it's based off time and distance. The more deliveries, distance, and work you put in (large and heavy items, qty of items, apt complex, condo highrise, check ID, etc.), the more you will make on a delivery trip. But you are still lucky if it's over $10. And there are more customers here who don't tip than those who do! And depending on how many drivers are there to work, you might be sitting for a while and not getting paid. The exception to that is if you are on a scheduled shift. When on shift we receive wait pay, which was also decreased. Technically it was called something else and calculated differently. Now there is no calculation and we just get $0.25 or less per min (depends on the location) when on a scheduled shift and you are waiting to be assigned a delivery trip. Is it really worth it if you can make more money (including tip) just making a single order delivery trip for Uber Eats or DoorDash no matter what area you are working in? It's a no brainer folks!

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5.0
24 Jan 2026
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Pros

Benifits offered are really good. Exceptionally good benifits offered.

Cons

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2.0
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Recommend
CEO approval
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Pros

Supportive Regional manager for sites

Cons

Lack of Accountability (Passing the Buck): Decision-making often lacks ownership, resulting in frustration and confusion when problems arise—issues are shifted rather than addressed. Unrealistic Expectations with Reduced Labor Budget: Increased performance expectations paired with significant cuts to labor budgets leave teams stretched thin and unable to meet demands effectively. High Turnover Among Operational Associates: The combination of workload pressure and no up-word movement leads to frequent employee departures at the associate level. Burnout Among Site Leaders: Site leaders are overwhelmed by the demands of managing intense workloads with insufficient staffing and appropriate labor hours support, has led to burnout and diminished morale. Insufficient Support Structures: There is a noticeable gap between what is expected of employees and the support (training, tools, manpower) provided to help them succeed. Reactive Rather Than Strategic Planning: Operational strategy often feels short-sighted, with decisions made on the fly rather than through proactive, long-term planning.

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