Customer Service Associate - Customer Service Associate GoodHire Employee Review

Room for promotion and advancement Great benefits

They hover alot There is not alit of cons

Working from home. That's about it.

Hm, where do I start? Inflection is fake, cliquish, hypocritical, and toxic. Checkr (their competition) recently bought Inflection (which owns GoodHire) for over $400 million. There was no warning at all. This was probably in the works for a very long time. The higher-ups got their money and whatever else they were promised. That's all they're concerned about, not anyone below them. The rest are being treated like slaves. Now agents are being put in more queues to make up for the lack of people during the merge (busier). The managers should be put in queues at times like this, but they would never do that because most of them don’t know anything (and they’re lazy). A lot of agents have already left and/or are secretly looking elsewhere. There's a lot of hypocrisy, particularly in regards to diversity and transparency (which are some of their core values). I'm not a person of color, but I'm not blind either. Along with myself, a lot of people have noticed the lack of diversity in this company. There's no real diversity at all except all the way down on the phones. They sprinkle people of color in higher positions here and there, but it's nothing to write home about. None of them really go beyond Customer Support roles, besides maybe a "promotion" to a higher tier of it. Inflection claims to be all about transparency, but they hate when anyone speaks up about something and calls them out. That's when the cliques, suck-ups, and butt-kissers start running their mouths and you get told to basically be quiet and watch what you say regarding certain things. A lot of people run their mouths and gossip behind the scenes (including higher-ups) instead of just coming to you for clarification of what you meant. Going back to the topic of cliques, suck-ups, and butt-kissers, there's also TONS of nepotism and favoritism. There's a lot of examples, but the few that come to mind are that there are higher-ups in departments who are married, a suck-up manager who's brought many people to the company, and there are managers who are best friends in real life. There actually are two siblings that work there, but they only do call center work. And you guessed it, they're of color. See where I'm going? There's a pattern. I personally know multiple agents of color who have been passed over for promotions for the most ridiculous reasons, but that's their story to tell. Most of the agents (past and present) know more than managers. As I stated earlier, most agents are actively looking for other jobs. Inflection talks a good game, but they're just like the companies they pretend not to be like. There's a rumor that some agents will be doing only phones on the Checkr side. Most agents already have stated if that happens, they're leaving. There's also a rumor that higher-ups are basically trying to give agents more work and tasks to do when they transition over. All that is cute and fun for them, since they're not the one talking to those crazy people everyday. They can just sit up in their Zoom meetings all day getting paid tons of money. As I stated before, I'm not a person of color but I'm not blind. I see "certain people" who look like me get promoted every other month. There's also a lot of these same people who've been promoted to other positions who didn't have to interview for it, while others do. If they say this isn't true, they are absolutely positively lying. In addition to this, cliques, sucking up, and throwing people under the bus will get you promoted, which is everything their core values claim they're against. People who are supposed to help agents with customer's issues are passive-aggressive, sarcastic, and/or don't know what they're doing. Some even tell agents in so many words to start finding answers themselves. If they could find the answers themselves, they wouldn't need your help. IT'S YOUR JOB! Some will also try and throw you under the bus by sending you an email, and CC'ing your supervisor and team lead on it. They could just easily send you a message privately, but they want to suck-up to get ahead by any means necessary. There's a manager who many agents routinely complain about to each other. They all say they are toxic, rude, and extremely micromanages, but everyone is scared to speak up about them. So this manager just keeps getting to do what they want to do. Agents were relieved when they were moved off their team months ago. The CEO has been silent since he got his money. Before that, he was pretty helpful and approachable. There hasn't been a peep out of him since the sale of GoodHire. Money doesn't change people, it shows who they truly are. I honestly don't blame him though. No need to pretend to care anymore. I probably wouldn't either. Since the acquisition and merge, most agents got a raise, but some didn't. So all managers were telling their teams not to discuss their wages (which is illegal). You can't tell people not to talk about pay at work, or outside of it. It's not our fault the company decided not to give everyone raises. They were going to find out eventually. It's your bed, you have to lay in it. There was no accountability whatsoever, which is another hypocritical action in regards to their core values. Even without the Checkr buyout, there's really no room for real growth at Inflection unless you're not of color, you suck up to management, or you're a part of these cliques full of favoritism/nepotism. Most of the reviews on here are from higher-ups who make tons of money doing nothing sitting in their huge backyards. Every agent feels the same, but nobody really speaks up because of fear. I'm not scared though. Inflection deserved to be officially called out before the entire merge is completed and it's easier for them to deny.