Would not recommend - Advisor Good Energy (UK) Employee Review

1.0
8 Apr 2020
Recommend
CEO approval
Business outlook

Pros

The location & the people, the people really do make the company.

Cons

I worked for Good Energy for over 4 years, the company now is completely different to when I started. When I started the higher management cared about the people and paid an interest whereas now you’re just a number. There was around 3 structure changes in the time I was there, then there would be the odd person going out the ‘trap’ door every now and then. This began to become a regular thing as the years went on. Making jobs redundant as they don’t need you but then they want you to train individuals how to do your job. Loyalty really doesn’t mean anything to this company. Good energy do not value those with opinions or anyone who has a voice, if you have an opinion they will not want you in their new structure. You are not treated as adults, you feel like you’re constantly being watched and looked over. You will find if you just leave your staff to get on with things they will be a lot more productive. Getting your staff to jump through so many hoops to get a job in the new structure when a lot of them have worked for the company for many years and have been good enough until now. You’re fully aware of what they are capable of yet you want them to complete interviews/tests to prove themselves which is just insulting. You then amended the benchmarks on the interviewing scores so certain individuals did not pass. The experienced staff were then turned down and jobs offered to some staff that were still in probationary period who then did not pass and got let go. There is a divide between the business so it feels like two separate companies. Operations are there to deal with all the rubbish and pick up the pieces when everything goes wrong but receive no thanks in return, whereas the rest of the business get treated to offsite days and regular budgets for meals/evenings out. At the start I would have recommended this company, however now based on the above and much more I would not.

avatar
Good Energy (UK) Response
6y
Hi, we’re really sorry to read this. We are in the middle of transforming the service we offer our customers so we can help more people choose a cleaner, greener future. As well as major investment in our IT systems, this has meant making some significant changes to the way we work. This mostly impacted our customer services team where we have moved to having fewer, more highly skilled roles. The team will also work more closely with other areas of the business to make sure we are operating as one team. This kind of change is never easy - particularly if your role is directly impacted, but we believe the process we followed was fair and transparent. No process is perfect, which is why we offered regular briefings and ran weekly consultation meetings throughout the process. We used your feedback and recommendations to make some adjustments to how we did things – including how we used the test results. We also ran an employee engagement survey in the middle of the change so people could tell us how we were doing. Our overall employee engagement scores stayed level at 81%, so we’re confident that in general people felt as supported as possible. We wish you all the best for the future.

Explore other reviews about Good Energy (UK)

5.0
8 Jul 2020
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

A company with a real purpose and clear mission, very good flexible benefits, supportive team of directors and CEO, friendly colleagues, start-up feel with all ideas welcome

Cons

The office could be more accessible

4.0
11 Jun 2026
Recommend
CEO approval
Business outlook

Pros

• Supportive culture — The people at Good Energy are genuinely friendly, welcoming, and passionate about what they do. • Strong mission — The company’s commitment to sustainability and doing the right thing for customers is real, not just a slogan. • Flexible and understanding management — My manager was supportive and always willing to help when I needed guidance. • Positive work environment — Teams collaborate well and there’s a genuine sense of wanting to improve things.

Cons

• Role fit — The role ultimately didn’t align with my strengths or the type of work I’m best at. • Pace and structure — The environment can be fast‑moving and process‑heavy, which won’t suit everyone.

See reviews by: Helpful|Rating|Date|All