GoWaiter - Southaven/Olive Branch, MS - Delivery Waiter GoWaiter Employee Review

5.0
29 Mar 2014
Recommend
CEO approval
Business outlook

Pros

Based on the other reviews, it must really matter which franchise you work for. Here in MS, things are great. As a delivery driver, I know I am responsible for my own car expenses. As of March, 2014, in our area delivery fees to the customer are now based on driving distance to their home from the restaurant they choose, plus 99% of customers tip the driver. As a driver, I get 70% of the delivery fee plus all the tips the customer allots. Sometimes a credit card customer leaves a tip on the card but still tips me in cash at the door. I am making excellent money for a part-time job and love that I can set my own hours. As an independent contractor (which I prefer to stay), I understand renting the equipment is mandatory (ensuring I'm not an employee). If the company instituted an hourly pay (referencing other reviews), I would then be an employee, they could start telling me what I had to do and when I had to work, etc. Example: last week a customer ordered from 2 different restaurants and paid a total of $17.98 in delivery fees - (of which I got $12.60), then tipped me $9.00. All on a $50 food total with a 24 mile round trip delivery for me. I'd say getting paid $21.60 on ONE order makes out for excellent pay. Every now and then a customer does not tip me, but again, I get a large portion of the delivery fee. If customer lives much closer, their delivery fee can be as low as $3.99, but then, I'm not gone as long on that delivery so I can deliver more per hour. Maybe it varies across the country, but in our area - folks are tired but don't cook. They are happy to pay almost whatever delivery fees and tips it requires to get food delivered to their door, hot and delicious. I have noticed that when I wear nicer clothes (black pants and a black/red or white shirt) as opposed to jeans....I get higher tips. And don't forget to itemize the .56/mile write off allowed on taxes. Keep daily track on expense reports/apps. P.S. I heard franchise corporate management had a change-over last year (2013).

Cons

If your car is not fuel-efficient, you won't make a lot of money due to gas expense.

Explore other reviews about GoWaiter

5.0
2 Apr 2017
Anonymous contractor
Recommend
CEO approval
Business outlook

Pros

Flexible hours, own your own company, cash pay every shift, freedom, no sandwiches to make or toilets to clean in between orders if there was any time. Full support of Dispatch while on shift.

Cons

Depending on the franchise location you worked at and the particular owner, if not at a thriving location you might not be constantly busy. My location was so busy we joked it was "pee in a bottle" busy. A driver working all day could make $100-180 per DAY. My location paid out cash after every shift. Good ownership/management is the key to whether orders are doled out fairly. Sometimes poor drivers were kept on staff but Dispatch couldn't send the high tip orders to them because they were not professional and did not follow the rules- verifying food was correct at reruns, low to no rerun history, in uniform, sober, etc. Yes, sobriety was a huge issue. The bad drivers that upset customers lowered tips for all of us. Once ownership started running background checks on all applicants, things greatly improved.

2.0
12 Jun 2014
Recommend
CEO approval
Business outlook

Pros

you are able to set your own hours and work whenever you want

Cons

you could be in your car for 10 hrs and only 4 runs and leave with 20.00

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