Pros
Some really talented and dedicated people still work here. It’s a large organisation that has a good reputation still in the industry.
Cons
Specific to US healthcare consulting only - Extremely poor leadership, toxic culture, not people centric at all, abject failure of leadership to invest in sales growth means every revenue generating employee also made responsible for additional sales - without any training or handholding. If they cannot sell, they better be prepared to ship out. People are managed based on perception rather than actual data and facts. The annual performance review is joke. They fired a lot of competent people in the last 3-4 years, especially those who helped build the consulting business and now the incompetent leadership just looks to pass the buck and look for excuses and scapegoats for their failures. Every 12-18 months, there is new leader who talks big, threatens with a big stick while quietly and constantly applying for opportunities elsewhere and leaving at the first available opportunity. Neither can they handle the pressure coming from the top nor do they have the skills required to achieve the growth targets. And thus, they put the pressure of growth on the mid-junior management to grow the business and make life miserable for them. Service delivery excellence, client satisfaction and being continuously billable is just “hygiene” for the leadership. And then the leader moves on to another organization, leaving the business poorer and in a worse condition than it was before they joined. The US Healthcare consulting business is little more than a meat shop and where people go to destroy their careers. Pressure on growing the business means mid level managers try to dupe gullible clients into over-staffing on projects for additional billing. They claim to be “partners” in growth for their clients but the fact is they always viewed as a mediocre, non-IT, staff augmentation company. At an overall organization level, the outgoing CEO (Tiger) was much more people centric and has shaped the organisation over the last 12 years but was shown the door earlier than planned. Now have a real hatchet man (internal company rumors) ready to take on the helm. The incumbent CEO’s very first town hall was not hopeful or motivating. It was depressing, dark and full of foreboding messages of ominous times for the employees who cannot sell.