Elementary School for Insurance Services - Client Services Manager Gallagher Employee Review

2.0
25 May 2018
Recommend
CEO approval
Business outlook

Pros

A good place if you're new to commercial insurance and looking to learn how to service companies. Some younger talent looking to start a career in insurance learning from old school practitioners. Experienced team. Great location! (Service team is 100% women??)

Cons

There are some, of all ages, that are not-so talented and yet have been employed for years or promoted to positions they aren't suited for. The service team lacks diversity. Benefits are among the worst in the industry. Keg in the office is a decoy. Dedication is rewarded by being given more responsibility and little-to-no extra pay. Sensitive to the bottom-line; 'do more work, don't do overtime'. Leadership asks for feedback but does nothing (good) with it. The furniture is ancient and dirty! Leadership loves to discuss issues.... just discuss them. Any attempt turns out to be the same outcome. You'll work with a sales team but most won't work with you. The turnover rate is incredible! (Service team is 100% women.) Loop to the top and replay.

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Gallagher Response
8y
Thank you for sharing your thoughts. We’re glad you find our Boston office to be in a great location and are finding support to help with learning. We think that Gallagher Boston is a very nice office, so we don’t understand the comments about the furniture. You can judge for yourself as we’ve uploaded a couple of photos from the location into our photo stream. Gallagher is continually working to build a diverse talent pipeline. Our Client Service team is made up of individuals who come from a wide range of backgrounds and it is not 100 percent female. Our Client Service leaders have years of account management experience within the industry and are well-equipped to work with team members to consult and provide the best service to our clients. Our benefits are benchmarked within our industry. A variety of factors contribute to the employee’s cost of benefits, which is why we provide a variety of tools and resources to help employees find the most cost-effective benefit plan(s) for them.

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Cons

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2.0
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• Good in office dynamic with coworkers for those who worked in office

Cons

• Delayed promotion/raise - you’ll sign a contract in which your raise will be effect but delay it 2 1/2 months • unfair workload - management plays favorite and doesn’t even bother intervening on the issue, rather just gives more work. Multiple times I caught myself doing the work for my peers. • No structure - the office I worked at completely lacked structure where I was shadowing a colleague for 2 weeks before being expected to know what to do • Collision w/ OOO Staff - the out of office staff was very rude at times and because they aren’t in office, management doesn’t push the standards/expectations on them as much as people in office

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