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Thank you for your feedback. The role you are referencing is our Benefits Advocate position which is a customer service role. As a benefits advocate you are a resource for our clients, managing their questions and emails as well as collaborate with our partners. Gallagher relies on our benefits advocates to help create clarity and peace of mind for our clients. We want to address some of your other concerns, which do violate several tenets of the Gallagher Way. As a former employee, you may still reach out to the Ethics and Compliance Hotline, which provides the opportunity to remain anonymous, at (888) 878-6236.