Pros
Some of the people there can be cool
Cons
Before you decide to apply to GLS, understand what it is. If you are looking for a job that offers competitive pay, opportunities for expanding your knowledge, and a company to rise through, you are looking in the absolute last place you should. However, if you want a low-skill desk job that looks good on a resume and helps you get your foot in the door at a better company, this may be the place. But even then, you need to be careful, and only use GLS as a last resort. First of all, this company is shadier than the Mariana Trench at midnight . All network monitoring is done through a free and open source program that any of these companies could just get and use at no cost to them, and because of this, you will be reprimanded if the word "Nagios" ever leaves your lips while on the phone with a customer. Besides this, they downright lie, having companies pay them for services and not providing them for 3 years, like monitoring APs. GLS claims to offer growth and certification reimbursement. This is half true, but only if you demand this from them everyday until they give in to you just to shut you up. Raises only come after a "3 month probationary" period, but they do everything in their power not to pay you for the tier you've been working, and to get reimbursed for certs basically requires a signed and notarized letter from the Pentagon, and even then it's 50/50. GLS isn't as much a NOC as a glorified call center. The vast majority of tickets you will not actually work. instead you'll just copy/paste the last guys update and push it out 24 hours. Do this perpetually until the 2nd coming or until you come to your senses and get a better job. The more tickets you push, the better, as this company solely looks at how many ticket touches you have, rather than the quality of work. If you do try to solve the issue, it'll take time, you'll have less touches, and then be compared to the oaf who came in and checked 50 empty email strings for updates that the customer will never send. Phone calls all end in either rebooting the router or calling the carrier. GLS is an empty middleman, and the fact that they can survive off of this business model shows that the customers paying them have more dollars than cents. You will be expected to pick up the slack for your lazy and incompetent coworkers, but don't worry. They won't ever be expected to change. They won't get fired either, as GLS would rather pay a slave wage to an ignoramus for all eternity than be bothered to sign a pink-slip. There is also a hygiene issue. Employees don't shower, walk around barefoot, even in and out of the bathroom, and it got so bad the office got bedbugs. They did hire an exterminator to solve this, but after that failed the response was basically "Oh Well, now it's your problem." If you have kids, DO NOT APPLY HERE as you will be actively putting their health at risk. This is less of a job, and more of a daycare. Speaking of daycare, now on to the overpaid baby-sitters that are nothing more than glorified email checkers: management. The path to management is unclear. It is either a dartboard with peoples names on it, or favoritism. Maybe even both. Everyone in management is an egotistical bloated head, and are too big to fail. This company must not have an HR department, as I've never worked at a company that allowed their managers to scream vulgarities to their employees (even while they are on the phone with customers) or post NSFW pictures of other employee's wives in company group chats. TL;DR 2/10. Get in and then GET OUT