Pros
Beautiful product and strong collections Some great team members who truly care about doing a good job A few genuine moments of connection with clients who like the brand Good discounts for employees
Cons
- Extremely toxic store culture created by the store manager. - Manager exhibited severe mood swings, especially when store performance dropped, resulting in a constant atmosphere of pressure, panic, and blame. - Overly emotional and narcissistic behaviour from manager — everything became personal if performance was down. - Used manipulation tactics to divide team members, creating conflict and mistrust instead of collaboration. - Routinely forced staff to follow unethical practices to inflate store KPIs rates - violating company policy and harming individual KPIs. - Frequently micromanaged and shouted instructions across the shop floor, often clapping and demanding rushed action even with just one customer in store. - Zero emotional safety. Team members walked on eggshells daily, unsure which version of the manager they’d get. - Concerns were ignored or dismissed — feedback culture was performative at best.