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Thank you for sharing this, we can hear the frustration, and we take it seriously.
We also really appreciate that you acknowledged some of the positives, the incredible brands we work with, and the talented performance directors, line managers and teammates across the business. That means a lot, and reflects the quality of people and work we're proud of here.
We won't pretend the past year has been easy. Bringing multiple agencies together has created inconsistencies, and we know that for some, promises haven't always translated into visible change quickly enough. That's something we've been working hard to put right.
We do want to address a couple of points directly. On processes, significant improvements have been made over the past 6 to 12 months, and while we know there's always more to do, the progress is real and continuing. On PTO, we believe our current offering is genuinely generous, and we'd encourage anyone who feels unclear on their entitlements to speak with their HRBP. We're also proud to offer real flexibility through our hybrid and remote working model, something we know matters enormously to our teams in Spain and across the business.