Unhealthy work environment for junior employees with little compensation, no progression, or support - Anonymous employee Fuse Energy Employee Review

1.0
19 Jun 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

One of the few positives was the people, most colleagues were friendly, and passionate about the company’s mission. There was a strong sense of drive across the company, despite the broader challenges.

Cons

One of the biggest downsides of working at Fuse was the complete lack of training or structured support. New graduates and hires are thrown in the deep end with very little guidance, which made it difficult to feel confident or learn effectively. The so-called “fast-paced environment” is really just code for being expected to work unpaid overtime on a low salary, with little to no recognition, respect, or opportunity for progression. It often felt like you were being squeezed for output without being properly supported or valued in return. It felt performative, like visibility mattered more than actual output, and it reinforced a culture where overworking was normalised, regardless of whether it added value. There were no real development opportunities or progression pathways, and feedback was either vague or overly critical. The culture of the team felt tense and unsupportive, mistakes were treated harshly, which created a fear-driven atmosphere rather than one that encouraged learning. Communication from management could be combative and condescending, and it was hard to feel comfortable asking questions or admitting when you needed help. Overall, it felt like junior employees were undervalued and expected to perform without the tools or environment to succeed.

Explore other reviews about Fuse Energy

1.0
11 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Cool pitch and great story

Cons

- This company is scam - They have recruiters that reach out to you and say they’ll schedule an interview but never end up doing it

5.0
1 Jul 2026
Recommend
CEO approval
Business outlook

Pros

a) Work culture is great. The colleagues are very helpful and always ready to lend a hand for the new joiners when they are in the process of understanding the business model and work pattern. b) Team leads provides efficient and good training for agents to understand the product/ services the company offers c) Review meetings take place on a regular basis for employees to share feedback and concerns and the team leads and managers take each point into consideration and ensure the work environment is the best for growth d) Extra hours of effort during peak load times of the month are rewarded and each extra effort put in is greatly appreciated. e) All SOPs are very detailed, designed and updated in such a way that the agents can easily understand the product/ services the company offers. Regular training is provided. f) Company takes good care of the employees, deliveroo food allowance is the best part. g) Company offers a great opportunity for agents to understand the technicals of smart metering, billing process and industry backend works when it comes to changing energy suppliers for the consumers. Over-all a very excellent company to grow in the smart metering sector and understand the challenges the energy utility market in the UK faces on a ground level basis.

Cons

Nothing that I can think of

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