zero planning, zero strategy - Fiber Network Technician Frontier Employee Review

In 2016, Frontier Communications took over operations in Florida, inheriting a robust infrastructure that Verizon had built over a decade with significant advancements in fiber optic technology. Unfortunately, Frontier's management and operational approach appeared unable to sustain the high standards set by Verizon. What had been a state-of-the-art network rapidly declined within a year under Frontier's stewardship. Service disruptions became frequent, customer support often fell short of expectations, and the overall reliability of the fiber-optic network suffered. These issues highlighted a lack of strategic planning and investment in maintaining and improving the infrastructure. For customers who had come to rely on the reliability and innovation of Verizon's network, the transition to Frontier was disappointing. Many were left frustrated by the decline in service quality and the apparent mismanagement of a once-advanced fiber-optic system.