Leftover Verizon Worker - Toll Operator Frontier Employee Review

3.0
27 Sept 2023
Recommend
CEO approval
Business outlook

Pros

The pay scale in WV is wonderful due to the Union. The benefits were top-notch. If you get a job, enjoy the pay and benefits, and try not to be sucked into the corporate drama. Not a bad place to work but just wasn't the place I wanted to be any longer. I believe they are still trying to bust the union but so far CWA is hanging on.

Cons

Once Frontier took over from Verizon who took over from Bell Atlantic I knew my position was toast. Automation was the demise of the Operator. I tried unsuccessfully to transfer out of the dead-end department but decided to take a buyout after 15 years because I could see writing on the wall. The CEO at the time came to our city to explain how things would be run from now on. She made no bones about it; the family atmosphere and the days of Ma Bell were over. I did not like the culture any longer. Miss the pay and benefits but my stress level is coming down and sad to see the end of an era.

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Frontier Response
2y
We appreciate our staff and want to make sure our employees feel well-equipped to handle any customer problem. Thank you for your input. If you’d like to share more about your experience, please reach us at FrontierCareersFeedback@ftr.com

Explore other reviews about Frontier

5.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great place to work 10/10 recommend

Cons

Verizon bought the company. Let everyone go a couple months after buying us out.

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Frontier Response
2d
We’re always striving to create a positive environment where our employees can succeed. We’re thrilled you’ve found a positive space at Frontier. Thank you for taking the time to share your experience!
5.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Made really good money in this role

Cons

very unorganized, it was a new division so we figured it out along the way

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Frontier Response
2d
We’re proud to offer competitive compensation packages for our employees. We are happy to see you agree. Thank you for your review!
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