Worst job ever! Unattainable metrics, no help to escalate problems. Impossible to get time off or use the restroom. - Customer Service Representative Frontier Employee Review

1.0
30 Apr 2020
Recommend
CEO approval
Business outlook

Pros

Location and attractive starting salary

Cons

No back up for issuers that you had no training to handle. Training was a joke

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Frontier Response
6y
Thank you for sharing your experience with us. Please know that creating a positive, healthy, and supportive work environment for our employees is something that we strive for every day. If you’d like to share more details about your experience, please contact FrontierCareersFeedback@ftr.com.

Explore other reviews about Frontier

5.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great place to work 10/10 recommend

Cons

Verizon bought the company. Let everyone go a couple months after buying us out.

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Frontier Response
3d
We’re always striving to create a positive environment where our employees can succeed. We’re thrilled you’ve found a positive space at Frontier. Thank you for taking the time to share your experience!
5.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Made really good money in this role

Cons

very unorganized, it was a new division so we figured it out along the way

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Frontier Response
3d
We’re proud to offer competitive compensation packages for our employees. We are happy to see you agree. Thank you for your review!
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