Don't do it. - Customer Experience Specialist Fresha Employee Review

lots of autonomy, team is great

Pay could be better, and no benefits

- You will meet the most amazing people. - Good exposure to international projects and systems

One thing to understand is that the biggest problems come from the CEO’s expectations: workload, tone, and communication all stem from that. Due to the culture that leadership openly encourages (which is reflected publicly in company posts), turnover is high and burnout is constant. In-office presence is enforced, but most of the work still happens over virtual meetings with teammates in other regions. Collaboration with the North America Account Management team can be challenging; they often act independently rather than as part of one team. Reaching out for help can turn into blame or escalation instead of cooperation. This seems to come from regional leadership that prefers to do things differently, even when global processes are clear and structured. Communication and organization could be improved to build more trust and consistency. Some people list the twice-weekly lunches as a “pro,” but it’s hard to see that as a real benefit when the company frequently highlights its profitability. Company-wide communication channels are often used for personal updates or posts unrelated to work, which can feel unprofessional or distracting. The culture is driven by fear, not trust. Leadership often appears unsupportive, approving ideas mainly to test or challenge employees instead of encouraging success. Many of the overly positive reviews seem to come from people who strongly align with leadership’s public image, rather than the day-to-day reality for most teams.