The worst place to work - Anonymous Employee FreshBooks Employee Review

1.0
25 Feb 2026
Recommend
CEO approval
Business outlook

Pros

There were none by the end.

Cons

I have no idea who the company is getting to write recent reviews but they are a far cry from reality. When I first started it was an enjoyable place to work with good benefits and really great people. There is a lot of ruinious empathy and nepotism that goes on at this company. Almost all senior leadership roles are held by Mike McDermot's friends and almost all of them just failed upwards. During my tenure there were over 6 layoffs done in less than 3 years with a few mass ones and several hush hush ones where handfuls of people were let go at a time with no warning and no notice to the wider company outside their immediate teams. Recent years have been a total trash pitt where more and more gets asked of workers on the ground every day as more things are cut and the scramble to find money anywhere is the reality everyone lives in. Leadership in the past year has been celebrating "wins" and "finally reaching profitability for the first time since the company was founded 19 years ago' but it's a joke. Of COURSE the books look profitable when you use "adjusted" metrics. When you convert to an "unlimited vacation days" that only happen with manager approvals (haha) and means that there isn't a massive amount of PTO sitting on the books because nobody can afford to take time off because they'll only come back to a mountain of backlog fires to put out when they come back. It's not a real "break" when there is nobody to cover for your work and you have to catch up doing the same amount of work in less time because you took time off. That's not a real time off, that's asking your employees to make their own lives harder so your company can pretend to be equitable. And it means that the company only has to pay out legal bare minimums whenever people leave. When I started working there were almost 600 employees which grew to a peak 800+ before the many waves of layoffs started and by the time I was gone there were less than 400 enployees left and I have learned that many more were cut during the short months after I wasn't there anymore as well. The CEO wasn't brought in to "save the company" as the downtroddened employees knew it. He was brought in to save the company as a legal entity for the shareholders and investors. The only way the company is going to do well is to continue to make life worse for any "old" generation people so they can rehire all positions at a lower salary level. There are a lot of very very junior people with inflated titles because anyonr senior and competent has already left. Anyone who was able to leave for something better has done so. I'll never forget a conversation with a so-called "leader" about wanting to invest and grow a really talented and exceptional worker and his response was "Why? We can get someone much cheaper for the same level" I have since heard that so called "leader" was axed by the company as well recently. No amount of cleaning house will help leadership unless they axe any current senior leader who has been there for longer than 2 years. The rot is that deep in the roots. If the entire batch is bad, and you get rid of even half of it. That's still HALF the leadership consisting of awful awful people who got their jobs and promotions through nepotism and cyronism. This is a bad place to work and if I could give it zero stars then I would. There is no getting better for anyone who currently works there. The only future is a clean wipe to remove people the company has treated poorly because there is nothing the company is willing to do to make it up to those people and settle its debt. It is going to wipe the board clean of those people and get a fresh wave of people who hasn't experienced the incredible downturn and downward spiral of mistreatment of employees. You won't realize how bad things have gotten if you have experience of the "before" to compare with. I know this review will likely get quickly pushed off the front page and buried with weird and short "this place is the best" entries. Any worker at this company who has been there longer than 2 years deserves so much more than they will ever be given and the company owes them a huge apology that's never going to come.

Explore other reviews about FreshBooks

5.0
9 Jan 2026
Recommend
CEO approval
Business outlook

Pros

work life balance and good structure

Cons

pay was kind of low for industry

4.0
11 Jul 2025
Recommend
CEO approval
Business outlook

Pros

Was a great company to work for

Cons

The company is not profitable which lead to lay offs

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