Run far away! - Care Coordinator FreedomCare Employee Review

1.0
20 Aug 2023
Recommend
CEO approval
Business outlook

Pros

None, Place is a mess, lack of organization. Horrible management. Micro-managing, high inbound call center but doesn’t tell you this when hired. Be very much aware you’re signing up to be a call center rep. You will burn out eventually with the loads of work given to you for Pennie’s. Not worth your sanity!

Cons

Every day was miserable in there. Every coordinator and leads are miserable. No one is HAPPY & healthy in there. They all going insane

Explore other reviews about FreedomCare

5.0
5 Feb 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Paid to work for family.

Cons

No major cons to speak of.

1.0
14 May 2026
Recommend
CEO approval
Business outlook

Pros

Flexible field scheduling, ability to work from home for portions of the role, autonomy while completing in-field visits, independent work environment, mileage reimbursement, opportunity to manage your own route and daily travel, remote training components,

Cons

Lack of structure and communication regarding in-person scheduling expectations, frequent schedule changes during training, unclear expectations around availability during office hours, felt expected to remain available 8am–5pm despite compensation only being tied to completed assessments, unpaid administrative and downtime expectations, inconsistent leadership availability, poor time management from leadership, scheduled meeting times were not consistently honored, long periods waiting for direction or communication, unclear transition from training to field expectations, lack of transparency regarding workflow and compensation, reactive rather than proactive management, inconsistent adherence to schedules created by management, little guidance regarding downtime between assessments, training structure did not reflect real field expectations, concerns about workflow expectations were not well received, inconsistent communication between trainers and leadership, temporary staff appeared to have unclear boundaries regarding availability expectations

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