Sharing my 2.5 years of Experience - Customer Service Profesional Foundever Employee Review

5.0
13 Aug 2025
Recommend
CEO approval
Business outlook

Pros

🌟 Reflecting on My Time at Foundever After spending 2.5 years as a **Customer Service Professional** at **Foundever**, I can confidently say it was a truly valuable chapter in my career. The company fostered a positive and collaborative work culture where learning, growth, and teamwork were genuinely encouraged. From day one, I received excellent training and support that helped me strengthen my communication skills, handle challenging customer interactions with confidence, and grow professionally in a fast-paced environment. The leadership team was always supportive, and I appreciated the open-door policy that made it easy to share ideas and concerns. One of the best aspects of working at Foundever was the sense of community. I worked with talented, friendly colleagues who were always willing to help and uplift each other. Together, we focused on delivering outstanding service and creating positive customer experiences every day. I’m thankful for the opportunities, friendships, and lessons I gained during my time at Foundever, and I’m proud to have been part of such a dynamic organization. 🔹 #CustomerService #CareerGrowth #Foundever #ProfessionalDevelopment #Teamwork

Cons

* The fast-paced nature can be challenging at first, but it helped me grow quickly * Shift flexibility may vary depending on the account, so adaptability is key * Metrics-focused environment, which can feel demanding—but it also drives performance and accountability * Opportunities for advancement are available, but may require patience and persistence

Explore other reviews about Foundever

2.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Some level of job security. You know exactly what you're doing because it's a call center. Different client projects that you could apply to be part of. Located in Orem by the mall. Decent pay ($25 an hour... for now).

Cons

You can't have anything on the call floor depending on the client (I support Intuit, so there are no phones, paper, pencils, books... nothing). The benefits are atrocious. PTO doesn't start until after 6 months. Company politics and favorites exist here. I'd say about 30% of calls get transferred to us from other departments (Payroll, Payments, Desktop, Saves, Sales, pretty much everyone) that should not have been transferred and could have been solved without us. They're going to hire more account resolution specialists soon after so many agents left, and they're starting their pay at $20 an hour.... so just think about what means for us. You get one occurrence per day you are absent even if you call in sick. I think 10 is the limit.

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