Bad company overall - Customer Service Representative Foundever Employee Review

2.0
15 May 2024
Recommend
CEO approval
Business outlook

Pros

No advantages to add comparing with rivals companies

Cons

Bad support; very low salary; company doesn’t care to benefits to employees they remove as more as they can only in order to save money for them.

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Foundever Response
2y
Hello, Thank you for taking the time to share your opinion on your experience in Foundever. We understand that competitive compensation is a crucial aspect of fostering a supportive and motivated workforce. Foundever offers many opportunities for internal growth, and we are proud to say that 90% of our internal opportunities were filled by internal talents. Foundever offers many benefits to our associates such as health insurance after 6 months, many activities and events organized by our Employee Experience team as well as promotions on gym, food and beverages, health, and more. You can see all the benefits here: https://everconnect.foundever.com/everconnect/Article/Article/16279179 We believe that the associate experience is the customer experience. Our MAX (My Associate Experience) program allows our associates‘ voices to be heard, through our annual survey, to share ideas on how we can improve. We launched a “You said we did” campaign in 2023, to address the issues raised by our associates and work to create a good work environment for our associates. Based on our core values: belonging, well-being, purpose and growth, and the feedback from the MAX Annual survey, we are taking concrete actions to make Foundever a better place. We genuinely appreciate your dedication and contributions to Foundever. Your input is invaluable as we work toward creating a better workplace for all. Juliette from Foundever.

Explore other reviews about Foundever

5.0
29 May 2026
Recommend
CEO approval
Business outlook

Pros

7 week training to get a person ready to go into production.

Cons

Work hours depends on clients needs. So hours may vary.

2.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Some level of job security. You know exactly what you're doing because it's a call center. Different client projects that you could apply to be part of. Located in Orem by the mall. Decent pay ($25 an hour... for now).

Cons

You can't have anything on the call floor depending on the client (I support Intuit, so there are no phones, paper, pencils, books... nothing). The benefits are atrocious. PTO doesn't start until after 6 months. Company politics and favorites exist here. I'd say about 30% of calls get transferred to us from other departments (Payroll, Payments, Desktop, Saves, Sales, pretty much everyone) that should not have been transferred and could have been solved without us. They're going to hire more account resolution specialists soon after so many agents left, and they're starting their pay at $20 an hour.... so just think about what means for us. You get one occurrence per day you are absent even if you call in sick. I think 10 is the limit.

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