Not A Good Company. - Remote Customer Service Agent Foundever Employee Review

1.0
4 Apr 2024
Recommend
CEO approval
Business outlook

Pros

I trained with them for a month from December 6th 2021 - January 5th 2022, well before they merged and rebranded, and the only benefit was the pay structure. I didn't notice any other pros of working for them.

Cons

I had joined the company, starting training on 6th December 2021, Unfortunately, there was a lack of communication within the company. Training staff unfortunately did not turn up at all when they were supposed to, despite informing the company they would, The area manager was struggling to retrieve the information he needed, since staff did not communicate effectively. The training was inadequate, with myself and other trainees being sent home after 1 - 1.5 hours after the day of training had started, and I didn't learn as much as I had hoped. The values of the company were not upheld, with a toxic work environment having brewed in office during the training period. The HR department seemed to be passive aggressive, with one of the HR department's staff not responding to trainees directly, yet having the work done, in addition to the company sending emails to training staff (myself included) which appeared to sound forceful, informing new hires to complete certain action and provide official documents or the employment offer will be withdrawn. This not only caused fear and panic in myself, but also cause worry in a fellow trainee. Soon after I had joined the company, my details had not been entered into the system by their payroll and admin staff, who entered an incorrect National Insurance number and incorrect email when inputting my details. Due to the work environment being so unprofessional, I started having anxiety which ended up developing into panic attacks, with the last two of them being so severe that I could not perform my duties as an employee.

Explore other reviews about Foundever

2.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Some level of job security. You know exactly what you're doing because it's a call center. Different client projects that you could apply to be part of. Located in Orem by the mall. Decent pay ($25 an hour... for now).

Cons

You can't have anything on the call floor depending on the client (I support Intuit, so there are no phones, paper, pencils, books... nothing). The benefits are atrocious. PTO doesn't start until after 6 months. Company politics and favorites exist here. I'd say about 30% of calls get transferred to us from other departments (Payroll, Payments, Desktop, Saves, Sales, pretty much everyone) that should not have been transferred and could have been solved without us. They're going to hire more account resolution specialists soon after so many agents left, and they're starting their pay at $20 an hour.... so just think about what means for us. You get one occurrence per day you are absent even if you call in sick. I think 10 is the limit.

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