Pros
Always work and paycheck on time.
Cons
Team leaders would harass you until you quit or you got fired. I had one guy actually stand in the middle of the room and scream at me in front of about 300 people and he had no idea what was going on in my call. Another team leader was watching the incident and told me he was in the wrong entirely and he was on a probation for 90 days and that I could not be harassed in that time frame...as soon as that 90 days was up ---it was on ---harassment until I quit. My team leader literally took me outside to have a conversation with me to harass me. Ridiculous turn over that they receive bonuses for. I worked there three years and there was one other person in the class that I started in still working there at the time I left.Most people quit within 3 months.Micromanagement and role-playing scenarios. Would listen to your calls and say you are doing everything wrong . Then they make you sit with someone else that is a level 13 agent that does the same exact thing that you did and actually skip required legal verbage.The only difference is they were doing it right. My stats were excellent had 70% referral rate only had to have about 30% but still never to do anything right for this company. They also what hiring in team leaders that had zero experience dealing with insurance to lead their teams and to criticize every call that was made and a lot of times they had to come back and tell you they were wrong after embarrassing you in front of everyone else.