Pros
none i can think of right now. but i will give it a go. If you are on the dole and need a job to tie you over for the short term than this could be okay but if you have aspirations for a career than look elsewhere as will not be going anywhere with this company as they are just too dynamic for their own good. Higher management look after them selves and friends and the rest of us have to fend for ourselves. You could be the best agent in the world but you will still not be able to progress
Cons
Many and there is no job security as they say one thing and do another. The downsides are many u don't have a social life as you always thinking about work. The shifts and hours you work will change randomly and frequently to suit the business but when these changes don't work we go back to other patterns and shifts. management blame everyone but themselves even though they are in the driving seat. If you get done for speeding the policeman does not give the the points and fine to the passengers does he? So why do the agents suffer for management failures.