Pros
The other counselors and front desk staff I worked with were nice
Cons
Inconsistent work hours, low-pay during the first 3-6 months that does not match advanced degree/experience. Long and extended training with low pay — about 10 percent was helpful and the rest was to feed the CEO’s ego. The CEO is very narcissistic and defensive over any criticism. CEO is unprofessional- was badmouthing an employee during a large virtual staff meeting not realizing everyone could hear him. The business practices are very money driven rather than client focused and the cancellation policy is unfair to clients. There are no retirement benefits. Some days I would have to work random hours like 9-10, 1-3, 6-9 and decide if I wanted to commute back and forth or just stay at the office for 12 hours and only get paid for 6 at a very low hourly rate. Lots of blame on retaining clients is placed on the individual counselor rather than the expensive cost and inflexible policies such as no insurance and 48 hours to cancel. The CEO doesn’t believe in burnout and blames individuals if they are stressed rather than analyzing the workplace system as a whole. Turnover was very high for front desk and counselors which greatly effected client care. One of my colleagues gave more than 4 weeks notice to resign and they told her to leave in less than 2 weeks, which made it impossible to have healthy termination sessions with clients.