Pros
There are very few pros to working here, other than the remote working environment. Solid benefits, there is flexible time off, and the daily schedule is not too hands-on from supervisors, as you can tend to the work you need to get done on your own time throughout the day, more or less.
Cons
Here comes the rant, but please read my experience in full and stay away from this company BY ALL MEANS. This company betrayed me so unrelentlessly, that I didn't even recommend an open position to a friend who was desperate for a job because I would feel too badly about it, despite being offered a hefty bonus for a referral. To start, I have been working here for almost 2 years now, hired April 2023 to now February 2025. I have a master's and experience in the automotive industry from a prior job, which is much more experience than my fellow cohorts, but they don't require any past experience for the role. They put on their job listings something similar to: looking for fresh, young, recent college grads with no prior work experience to mold into a role we see that you can excel in. Well this, as I have come to learn, is because recent college grads will accept a lower pay because they are somewhat desperate to find a job, any job, that will pay them any amount of money to get out of their parents homes and have some stability out of college. Foundation Direct abuses that leverage they have of a job offering and use these young grads and pay them dirt cheap wages, never offer them a raise or a clear career path for the future, and, in my case, get rid of them once they learn they are worth more to the company than what they are getting paid. Today, I was fired for bringing up wages after a meeting last Thursday and saying that I would be bringing up a raise during our oncoming yearly performance review, since I was approaching 2 years at the company without any increase in compensation nor a clear path for what I am even working towards. I suggested they do the same, especially since at the time, we were hiring 4 new Account Technicians (now 5) and we held a lot of value at this time. For reference here, there was about 15 Account Technicians and needed 4 more, which is a significant hole to fill, since the prior two weeks we had lost 2 more Account Technicians. The reason they told me I was being terminated was that, back in March 2024, when I had to have a mini intervention about my level of detail in our CRM and communication style with coworkers needed to improve. I had a month where I met with my supervisor and other team leads to make sure I grew and understood where I needed to improve. However, there was never a touch-base or an inclination that I was not improving, or with the lies they told me: declining with my correspondence and business professional standards with clients and coworkers. They clearly used that as the excuse to silence me because I received a meeting invite for my termination within an hour of me voicing my opinions on talking about a raise in the performance reviews, They can pretend all they want, they were silencing me. Why wait 11 months to fire me then if my communication was such a problem? Why not mention this at all to me in the last 11 months? Because they can't have someone pressing the buttons and encouraging the Account Technicians that they are worth more than the paycheck. They'd rather fire the bell ringer and become even more short-staffed at the position than to fork up the raises we deserve. LISTEN TO THAT AGAIN: this company would rather fire someone who is stirring up conversations about our value and a potential pay raise, in a time they needed 4 new hires to keep up with the growth of the company, than to offer a good worker a fair raise. Despicable. And in the following meeting, I have inside information that they swept it under the rug, like they do with almost anything. In my interview before being hired, I was asked why I was leaving my old company. I told all 5 (I know, ridiculous & excessive # of interviews) of my interviewers that at my previous company, I had been working for over a year, and I discussed the next steps and a raise, and was turned down. These interviews all had similar reactions: "Oh, that's crazy and outdated" followed by an explanation that Foundation Direct had a clear pay bump schedule and a list of criteria needed to move up, in 1 year, 2 years, etc. amount of time. I was excited to work here when I was hired. At the time, it was a relatively new startup company with a lot of opportunity (it seemed) to grow and really benefit from being with them at such an early stage. I genuinely thought I would be here my whole career the way they treated us and made promises of growth and opportunities to move up within the company. I was lied to 3 times about this. I was told 6 months in that I was destined to join a different team based on my skills and experience, but would have to put in my time and that it was policy to only be eligible to move after completing 1 year of experience with the company. I was then lied to again about that, as they made excuses to delay that transition ANOTHER 8 months to this December, where again, I remained on the same team. No pay raise after 2 years, and no fulfillment on those promises to move to another team. I would not be surprised if these they didn't offer any additional compensation for me learning an entirely new role even if they did hold up a promise for once. I have come to learn over my time here is that we were all getting paid differently to do the same job. One person, $45k, another I've talked to, $48k. What's crazy is that they would hire somebody and pay them more out the gate than someone who has been here 2 years or even longer. That speaks volumes for a company founded in 2020. All this to say, I learned, from a fellow teammate, that the Account Technicians were getting raises every 6 months, but it had abruptly stopped after my cohort of 4 were hired and swept under the rug with no push back (again, because they know they are hiring young, recent college grads who likely won't speak up for themselves). To make things worse: I also learned a few months before I was hired that the Account Technicians had to justify to the leadership team in written response form to justify their value to the company at all. They were trying to get rid of this position altogether, which tells you exactly what this company thinks about our role and value to their business - they don't give a damn. They fake smile and act like were some tight family, but they are lying through their teeth. Family doesn't treat family this way. I was already halfway out the door with this pathetic excuse of a company that thinks it is professional and compensating their employees properly. But this, obviously, was the final straw, and it only expedited the inevitable. Once they were going to tell me I wasn't getting a raise after a 2 year tenure, I was gone within a month anyway, despite them having fired me or not. This is a new leaf, and it is the jolt I needed to further my career, as it wasn't ever going to be furthered here. Thanks for listening to my TedTalk. Don't work here even if you're desperate.