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Forward Emphasis International

Is this your company?

Avoid at all costs - Customer Service Representative Forward Emphasis International Employee Review

1.0
25 Oct 2025
Recommend
CEO approval
Business outlook

Pros

If you’re ambitious or high-performing, think twice. Promotions here often aren’t about skill or results — they’re about who you have coffee with after work. I’ve seen colleagues who consistently out-sell entire teams, lift the floor’s energy, and become the go-to for everyone… yet still get passed over. Multiple times. Salary is basically minimum wage for the level of responsibility expected. Workloads keep expanding while we’re constantly reminded to keep call times and admin times down — a classic “do more with less” approach. Meanwhile, management seems to assume loyalty equals complacency. It’s not just theory — I currently know of at least three top advisors on different contracts who are going nowhere, and two more who have left in the past month. The moment someone top-tier gets fed up, recruiters are ready, and they’re gone in a day. Watching it happen in real time is surreal.

Cons

Promotions and pay are tied more to office politics than performance Workloads increase while metrics are micromanaged Loyalty and excellence are undervalued — the market notices long before management does

Explore other reviews about Forward Emphasis International

3.0
12 Dec 2022
Recommend
CEO approval
Business outlook

Pros

Hybrid working option. Staff are friendly.

Cons

Micro-managed to an extreme level, unlivable wage. Only people who know the right people in the company seem to get any promotions etc. I think this company takes complete advantage of the fact their workers are living in one of the most deprived areas in Ireland. There are little to no employment options in Inishowen. Someone doing the same job in Dublin would get paid twice as much at least.

1
2.0
23 Aug 2021
Recommend
CEO approval
Business outlook

Pros

Great staff and alright craic

Cons

Minimum wage, lots of pressure

1
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