Non liveable wage, toxic work environment, no benefits - Skin Educator Formula Fig Employee Review

2.0
18 Aug 2024
Recommend
CEO approval
Business outlook

Pros

Training was excellent and thorough, they do a great job at cultivating enthusiasm surrounding working at Formula Fig. Discounted high-end skincare and other products. If you're okay with the below list of cons, it's a decent place to get experience right out of school.

Cons

At the time I was employed, I worked full time hours under a 'part-time' title. I believe this was a way for the company to save money, I was given no benefits whatsoever and no fixed schedule. I know this was an issue for others on the team as well. You would be frequently asked to cover for those calling in sick, which happened very often and left people scrambling or spread thin. The wage was $18/hour at the time, with no tips. The company seems to pride itself on paying above average to it's staff and as reason to not supplement pay with tips, this is just not right in my opinion as esthetician rely heavily on tips in the industry to get by. There is a sort of Fig hierarchy which you will learn very quickly upon working there. One individual in particular, in a leadership role, made my time there very difficult. This person would make me feel like a complete idiot for asking questions whether it was navigating the POS system or looking for a specific item in BOH, they seemed to enjoy belittling or putting down those they decided were not part of the fig inner circle. You have cleaning and chore lists to complete each shift on top of your 10 clients a day; this included cleaning the bathroom ( as an esthetician touching peoples faces this should not be a thing), scrubbing the facial chairs with steel wool, and steam moping floors. These chores did not fall in line with the job description of light house keeping such as folding towels, sanitizing tools, sweeping etc. At times I'd be asked to work in a pod designated for the doctors. This meant using lower quality technology in facials (smaller portable machine) where I'd have to set up the entire room before starting my shift with no additional time factored in before starting my shift.

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Formula Fig Response
1y
We were disappointed to read of your experience with Formula Fig. What you've shared doesn't align with the experience we strive to create for our team. Formula Fig is committed to providing a collegial working environment. We believe that each individual has the right to work in a professional atmosphere which promotes equal opportunities and allows for each individual to do their best work. We'd appreciate the opportunity to connect with you and learn more about your experience. You can email us at people@formulafig.com, and we will set up a time to connect. If you're not comfortable reaching out, please know that we value your feedback and are committed to continually improving our employee well-being. Your insights will be considered as we refine our people programs to ensure a better experience. We also want to assure you that we take your feedback seriously and have new programs and routines in place to address some of the challenges expressed here: - We continuously review our compensation practices to ensure they are aligned with the market. Over the last year, we have adjusted wages and instituted an Experience Appreciation program across all Fig Bars that allows guests to leave gratuities for their service. - We have new protocols in place to ensure that employees working full-time hours are appropriately classified as such and eligible for benefits. - We continue to review scheduling to ensure that we can schedule Skin Educators in pods where they can do their best work.

Explore other reviews about Formula Fig

5.0
23 Jul 2025
Recommend
CEO approval
Business outlook

Pros

Fully booked, fast paced, great place for new estheticians to learn and grow.

Cons

Can be physically demanding, 9 facials in a day.

1.0
30 Dec 2024
Recommend
CEO approval
Business outlook

Pros

Team members and estheticians are all good people. You get free product every once in a while. Customers aren't the worst. CEO and vision behind a woman owned and operated brand is great.

Cons

Everyone here is extremely overworked. The booking system allows nine appointments back to back in one shift. The physical requirements of BOTH esthetician or GEA positions lead to extreme back and wrist pain. Raises and promotions are not offered. Management is extremely passive- aggressive and the micromanagement here is the worst I’ve ever experienced. Additionally, store employees are not allowed to use the nice restrooms, and must enter and exit work through the back door. Corporate employees act as though store workers are beneath them and treat them like servants. Promotional discounts created often fail to consider working conditions: clients and influencers leave no gratuity after receiving free services, even if they are 1 hr +. Pay is not enough for the above and beyond service delivered. Turnover is high

avatar
Formula Fig Response
1y
We’re sorry to hear about your experience with Formula Fig. Your feedback doesn’t align with the environment we strive to create for our team members. We welcome feedback from our team and use this feedback to make improvements in our workplace. One example is ergonomic features in our pods which include pressurized mats and seating to support the Skin Educators (esthetician) while providing treatments. We will continue to work with our team to ensure they have the tools they need to perform their duties in a healthy and safe way. We’d greatly appreciate the opportunity to connect and discuss your feedback further. Please feel free to reach out to us at people@formulafig.com so we can better understand your concerns and work towards improvements. If you’re not comfortable reaching out directly, please know that we’ll review your feedback internally to ensure we continue making strides toward a positive and equitable employee experience. Thank you for sharing your perspective.
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