Operations Associate - Customer Operations Associate Forma.ai Employee Review

Building game-changing sales operations technology used by global Fortune 500 enterprises

Fast-paced environment that is not for everyone

Strong story and value proposition; aimed at the right target to improve a software domain filled with indistinguishable incumbents Flat hierarchy with opportunities to collaborate across teams and deliver real impact, both internally and with customers Culture of trust; delegation of ownership, not tasks Effectively a fully remote company with flexible work arrangements Strong marketing team and company voice on digital channels Competitive pay

GTM challenges, difficulty positioning, and sales org churn; trending in a better direction with recent changes Sales-led; product is a feature team, not enabled to understand and solve the core challenges of customers Customer delivery model is dependent on individual contributors (i.e., the "hero model") Culture and work environment is highly team-specific No 401k for US employees