Pros
Used to be a good and pleasant workplace. Relaxed for a finance company. If you want you can learn nuances of OMS, EMS. Location can be an advantage for people with kids.
Cons
* All smart people have either left the comany or are frustrated. * Mostly people left in support are not efficient. Devs ends up doing both support and dev work. * Its time for tech upgrade... can't follow 2000s tech ( cvs seriously !!!!).Remember you are a tech company !!!!! * Its time for infra upgrade... period.. * Head of support needs to go in one word. Has no vision and is working to just make things work somehow. * Pay and bonus is pathetic in one word. Worst part is that the pay is decreasing for fresh hires. * Identify and work with underperformers... these underperformers adds to frustration of efficient workers in both dev and CSD.